Refund policy
Last updated: August 2026
At Sinn Club, we want you to be completely satisfied with your purchase. If your order isn't right for you, we're happy to help with a return or exchange, subject to the conditions below.
1. Return & Exchange Window
We accept return or exchange requests within 7 days of delivery.
To be eligible, the product must:
- Be unused and unworn.
- Be unwashed and free from any perfume, makeup, stains or other marks.
- Have all original tags and labels attached.
- Be returned in its original packaging.
- Be in the same condition in which it was received.
Products that do not meet these conditions may not be accepted for return or exchange.
2. How to Request a Return or Exchange
To initiate a return or exchange, please email us at:
Please include:
- Order number
- Name used for the order
- Reason for the return/exchange
- Photographs of the product, where applicable
Our team will review your request and provide the next steps.
3. Damaged, Defective or Incorrect Items
If you receive a product that is damaged, defective or different from what you ordered, please contact us within 48 hours of delivery.
Please provide photographs/videos of the product and packaging so that we can assess the issue and arrange an appropriate replacement or refund.
4. Refunds
Once your returned product has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be processed to the original payment method used for the purchase.
The time taken for the refund to appear in your account may vary depending on your bank or payment provider.
5. Return Shipping
For returns due to change of mind, incorrect size selection or personal preference, the return shipping cost will be borne by the customer.
If the product received is damaged, defective or incorrect, Sinn Club will bear the applicable return shipping cost.
6. Exchanges
We offer exchanges subject to availability of the requested size/colour.
If the requested size or colour is unavailable, we may offer an alternative solution or refund, as applicable.
7. Non-Returnable Items
Items that have been worn, washed, altered, damaged after delivery, or returned without their original tags may not be eligible for return or exchange.
8. Cancellations
Orders may be cancelled within 15 minutes of placing the order.
Once the 15-minute cancellation window has passed, the order cannot be cancelled and will be subject to our Return & Refund Policy.
9. Contact Us
For any questions regarding returns, exchanges or refunds, please contact:
Sinn Club
Email: hello@sinnclub.in